Call Centre Agent

• Full Name: LERATO XHALABILE
• SA Citizen: Yes
• Valid Drivers License: Yes
• Languages: English | Tswana
• Educational History:

  Tertiary Qualification
  Rosebank College - Diploma in Business Management
  Majoring Subjects: Business Management A&B, Business Finance, Marketing Entrepreneurship, End User Computing A, B, C, Customer Relationship Management, Legal Aspect, Personal Selling, Business Plan & Development and Strategic Management
  Distinctions: Personal Selling, End User Computing A&C, Business Plan & Development, Marketing Business Management A&B.
  2007 - 2008

  Name of Institution: Cornerstone Training
  Course: Call Centre & Computer Training
  Modules: Inbound (Call Management & Handling Irate Customer Holding)
  Computer
  (MS Word, Outlook Express & Internet)
  Outbound (Telesales & Debt Collection)

• Salary Expectation: R8,000
• Availability:

  April 2020

• Work experience:

  Name of Company: Norton Lambrionos Attorneys
  Position: Call Centre Agent (Debt Collection)
  Tasks and Responsibilities: Collecting Debt
  Trace
  Administration
  Handling Queries
  Schedule Payment
  Duration: August 2009 to current

  Name of Company: Call Centre (Cell C Connect)

  Position: Call Centre Agent (Sales)
  Tasks and Responsibilities: Selling contract phones for
  Cell C Connect
  Duration: Six months

  Name of Company: Jefferson Business Trust
  Position: Secretary
  Tasks and Responsibilities: Data capturing, filing, faxing documents, taking messages and photocopying.
  Duration: Eight months

  References
  Contact Person: Victor Maponya
  Company: Norton Lambrianos Attorneys
  Position: Manager
  Contact Number: 083 426 0036

  Contact Person: Jeff Talbott
  Company: Call Cast (Cell C Connect)
  Position: Manager
  Contact Number: 084 999 6117

  Contact Person: Candice Myerson
  Company: Jefferson Business Trust
  Position: Company CEO
  Contact Number: 083 225 3640